TERMS & CONDITIONS
Custom Vacation Designer/Island Jack’s Travel shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers. Custom Vacation Designer/Island Jack’s Travel, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by Custom Vacation Designer/Island Jack’s Travel.
In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute. Custom Vacation Designer/Island Jack’s Travel warrants that it provides the highest standards of service in the trade and will use appropriate care in selecting suppliers so as to protect you from such default.
Except as expressly stated herein, Custom Vacation Designer/Island Jack’s Travel assumes no responsibility for actions relating to travel services beyond the control of Custom Vacation Designer/Island Jack’s Travel or its employees. Custom Vacation Designer/Island Jack’s Travel is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. Custom Vacation Designer/Island Jack’s Travel shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.
Custom Vacation Designer/Island Jack’s Travel acts as a service bureau that provides value added service to consumers. Custom Vacation Designer/Island Jack’s Travel has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products.
Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.
Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.
SERVICE FEES:
Airline Ticketing Fee - $35 per domestic ticket. $50 per international ticket. Nonrefundable.
Change Fee - $25 per incident. Fee is for services rendered by travel agent. Nonrefundable
Deposit/Cancellation Fee for individual reservations - $50 per adult.
For all travel booked before April 10, 2020, you will be charged a cancellation fee of $50.00 per person. Cancellation Fees can be used toward future travel booked within 90 days of the cancellation date. If reservation is cancelled and no new reservation made at 90 days, fee is reserved by the agent for services rendered. If cancellation fee is not used towards a new trip within 90 day, this fee is retained by Island Jack's Travel for service rendered. Nonrefundable.
New Policy for Deposits - For all travel booked on April 10, 2020 and forward there will be no cancellation fee. In lieu of cancellation fees, our new policy for all bookings made April 10, 2020 and forward is a Good Faith deposit along with the booking deposit. The Good Faith deposit is a straight $50.00 per adult that is due at the same time as the regular deposit for the trip and is nonrefundable. This money is applied to the final payment of your trip. If you should cancel, Island Jack's Travel will retain the Good Faith deposit as payment for services rendered. Nonrefundable
Plan to Go Fee - $250 for custom individual itineraries, $500 for contracted group travel. Fee goes toward final payment of booked trip. If you decide to book elsewhere, the fee stays with the agent for services rendered. Nonrefundable
LIMITATIONS OF LIABILITY/DISCLAIMER
Information contained in the Site (including text, graphics, links or other material) are provided on an "as is," and "where available" basis. Custom Vacation Designer/Island Jack’s Travel makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose with respect to the Site or any related materials, products, services, or information. Under no circumstances, including, but not limited to, negligence, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site, or your downloading of any materials, data, text, images, video, audio, or other information from the Site. In no event shall we, and/or our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Site or the services or materials on the Site, even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the Site must be brought within one (1) year from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the Site shall be at your own risk. We are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.).
INDEMNIFICATION
All Users and/or Customers agree to protect and indemnify Custom Vacation Designer/Island Jack’s Travel, their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
RELEASE
If you have a dispute with travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
SITE USAGE AND TRAVEL PURCHASE
You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true and accurate. Further you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities.
All offers, prices, and conditions of sale may be subject to:
LINKS
The Site provides links to other websites as a convenience to you, we do not endorse nor are we responsible for the contents of other websites. If you decide to access other websites you do so at your own risk.
REFUNDS
All of our tickets, hotels and fees have cancel penalties or are NON-REFUNDABLE. If you have applied for a refund with us, we do not guarantee the time period it may take for the refunds to be processed. All refund requests are on REQUEST basis only, please contact after 72 hours to re-confirm if the refund or void request has been processed. Please allow another 60 days to reflect on your credit card after the re-confirmation that the refund request has been approved.
CREDIT CARD DECLINES
At the time of processing your transaction if your credit card declines, we will make all efforts to notify you immediately by telephone or by way of an email message within 1 business days. The transaction will not be processed if your credit card has declined. The FARE and any other booking details are NOT GUARANTEED.
CHANGES TO FLIGHTS ALREADY PURCHASED
Any and all changes made to the itinerary are restricted, all our tickets/hotels/cars/packages/cruises do not allow any date or name changes after the booking is completed. Custom Vacation Designer/Island Jack’s Travel does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed pursuant to customer's request.
For any itinerary where changes may be permitted an exchange fee is charged by us as mentioned below, plus Airline penalties and any fare difference. Please contact our call center to determine the total cost of exchanging your ticket. Our Ticket Exchange fees (not including airline fees and not including fare difference)- Domestic Travel - Departure beyond 10 days - 100 USD, Domestic Travel - Departure within 10 Days - 150 USD, International Travel - Departure beyond 10 days - 200 USD, International Travel - Departure within 10 days - 300 USD
Cancellations for AIRFARE ONLY bookings: All airline tickets are fully non-refundable. In certain cases where the Airline may allow cancellations, a credit may be available for future ticket purchase and travel on the same airline. Most airlines will retain a change/cancellation fee which varies from airline to airline. Custom Vacation Designer/Island Jack’s Travel has no control over this fee charged by the airlines. Usually the credit is valid for a very limited time, which you should ask the agent. All such bookings where the cancellation may be permitted must be canceled prior to departure of your first flight segment by calling our customer service agent. We do not guarantee any cancellations. The credit will be held for a very limited time period, please ask the agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to pay fare difference (if any), applicable airline penalties for that fare and Custom Vacation Designer/Island Jack’s Travel exchange fees. All such changes are governed by the airlines rules and regulations, Custom Vacation Designer/Island Jack’s Travel does not provide any representations or guarantees on changes or fees. No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.
FARE CHANGES
At times, even after the confirmation of a reservation, the fare may change. We will notify you of any fare changes and we do not assume any responsibility - financial or otherwise for any such fare changes. We will notify you of the new fare and at that point you may either cancel or still purchase the product at the new cost.
TICKET DELIVERY
Most tickets are electronic (e-tickets), however with certain itineraries where an e-ticket is not available a paper ticket is made available. Shipping charges are only applicable if overnight service is required. Overnight shipping is a $25 flat fee. . Custom Vacation Designer/Island Jack’s Travel does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed to the credit card used for payment.
CREDIT CARD PAYMENT TERMS
1.
No failure on the part of Custom Vacation Designer/Island Jack’s Travel to enforce any part of these Terms and Conditions shall constitute a waiver of any of Custom Vacation Designer/Island Jack’s Travel 's rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Custom Vacation Designer/Island Jack’s Travel nor the reliance of any person on Custom Vacation Designer/Island Jack’s Travel 's actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of Custom Vacation Designer/Island Jack’s Travel shall have any legal effect whatsoever.
BAGGAGE POLICY ON CONNECTING FLIGHTS
When there are two or more airlines involved for connecting flights then you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our "Contact Us" page or look for a link baggage fees on our website. Baggage fees range from 15 USD up to 50 USD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.
CREDIT CARD AUTHORIZATION FORMS
We require a credit card authorization form for each transaction. Your credit card information is sent securely to our agency and is not charged immediately. . The credit card transaction will be performed by our agents on a SECURE server. Credit card information is then destroyed for security.
GENERAL RESTRICTIONS
All flights should be confirmed with the airline directly as they may have last minute schedule changes. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations)
In most cases, upgrades and standbys will not be permitted.
Seat assignments (if not made at time of booking) will be made at the airport on the day of departure or by contacting the airline directly.
Tickets will not be sold to unaccompanied minors age 18 and under. Tickets may be purchased for minors age 18 and under; however, they must be accompanied by an adult when traveling.
We reserve the right to cancel requests for high security risk areas.
All customers are advised to know the entry requirements for the country(ies) to which they are traveling or entering. Reliable information regarding international travel can be found at www.travel.state.gov.
Custom Vacation Designer/Island Jack’s Travel's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destination. Traveler understands that Custom Vacation Designer/Island Jack’s Travel, Inc. accepts no responsibility for determining passenger's eligibility to enter any specific country.
A passenger's duty or departure tax may be assessed upon departure from some international destinations such as Mexico, and the United Kingdom and Australia. This is the passengers responsibly and is not collected by Custom Vacation Designer/Island Jack’s Travel upon purchase.
AIRLINES SCHEDULE CHANGES/FLIGHT CANCELLATIONS
Custom Vacation Designer/Island Jack’s Travel highly recommends that you re-confirm your flight schedules with the respective airlines at least seventy-two (72) hours prior to your departure. Please take note that many airlines make schedule changes with little notice and/or explanation. To find the phone number of the airline, please click http://www.tollfreeairline.com/ . If an airline has a change to any of its flights and such changes are within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you; however, due to various reasons if we are unable to get in touch with you, our email will serve as a final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours.
Custom Vacation Designer/Island Jack’s Travel does not assume any liability whatsoever for canceled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.
TICKET PROCESSING ERRORS/ISSUES DISCLAIMER
Custom Vacation Designer/Island Jack’s Travel is not responsible for any tickets that could not be processed due to inaccurate and/or incomplete verification of credit card information, or due to other technical malfunction with our systems. If we are unable to contact you, we reserve the right to cancel your booking. We will send an e-mail advising you of the cancellation and this will serve as the final notification. Please note, Custom Vacation Designer/Island Jack’s Travel will not be responsible for any fare increase if you decide to rebook the itinerary.
HUMAN ERROR OF CUSTOMER SERVICE AGENT'S ERROR
If any of our agents makes a mistake or any human error is made in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. Custom Vacation Designer/Island Jack’s Travel stands committed to providing compensation up to a maximum of the entire service fees that Custom Vacation Designer/Island Jack’s Travel has collected for that booking. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, Custom Vacation Designer/Island Jack’s Travel will not be responsible for these errors.
ITINERARY RE-CONFIRMATION
It is the responsibility of the passenger who has booked with us online or has made booking over phone to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes are in accordance and acceptance of the passenger. If you discover any discrepancy or you don't agree, you are requested to immediately contact Custom Vacation Designer/Island Jack’s Travel over phone not over 4 hours from the time booking is made.
If we don't hear from you within 24 hours we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any changes whatsoever. You are requested to review and save the itinerary.
VACATION PACKAGE RULES & REGULATIONS
The Vacation Package Terms and Conditions supersede any individual product’s terms and conditions. The Terms and Conditions of the cruise line or tour operator can be requested from Custom Vacation Designer/Island Jack’s Travel at any time.
All prices are displayed in United States Dollars (USD).
Your credit card will be charged for the full amount of your Custom Vacation Designer/Island Jack’s Travel Vacation Package at the time of booking. No portion of the Vacation Package is guaranteed (such as price, availability and/or dates of travel) until the full payment of the entire Vacation Package is received. PAYMENT IN FULL CONSTITUTES FINAL ACCEPTANCE OF THESE Custom Vacation Designer/Island Jack’s Travel VACATION PACKAGE TERMS AND CONDITIONS.
At all times throughout the trip a government-issued photo ID is required for security checks at airports, hotels, car rental locations, attractions, and other travel related products so deemed by suppliers.
In addition to the required government-issued ID as stated above, proof of citizenship is required for international travel (for all countries outside of the United State of America). Please note that it is your sole responsibility to provide the proper documents. For any questions you may contact the corresponding local consulate of the countries to which you are traveling. Citizens of the U.S. must carry a valid passport for international travel. You will not be entitled to any refunds whatsoever if travel with improper travel documents and thus resulting in denied boarding, delayed travel, or unused portions of your Custom Vacation Designer/Island Jack’s Travel Vacation Package.
All travelers on one a single booking record (if more then one passenger) must travel on the same itinerary. Upon completion of booking, individual passengers cannot be added to, and/or deleted from any Custom Vacation Designer/Island Jack’s Travel Vacation Package.
Each portion of your Custom Vacation Designer/Island Jack’s Travel Vacation Package is provided by the respective airline, hotel, rental car company and other travel service providers (each a "Travel Supplier"). In the event that a Travel Supplier is canceling a portion of your Vacation Package, we will, at your request, try to obtain alternative arrangements, however, we will not be responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations.
Frequent traveler points and/or miles may or may not be available for any portion of a Vacation Package.
Upon completion of your Vacation Package booking, your reservations cannot be transferred or changed to another name or destination.
Vacation Pricing, Taxes/Fees, & Payment:
Prices and availability are valid only in conjunction with a Vacation Package in its entirety, and do not apply to any single portion thereof. Custom Vacation Designer/Island Jack’s Travel, due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking.
Custom Vacation Designer/Island Jack’s Travel Vacation Package prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities of your Vacation Package. Additional fuel, security, baggage, seat reservation, hotel incidental, and other applicable service surcharges may apply which will be charged by the respective Travel Supplier at time of check-in. You are solely responsible for any such additional surcharges due to the Travel Supplier; if you have any questions about such surcharges, please contact the respective Travel Supplier directly. Government entry/exit fees may apply, depending on your destination.
Prices quoted for your Custom Vacation Designer/Island Jack’s Travel Vacation Package do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks; incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.
Payment must be made in full with a valid credit card at the time of booking. Custom Vacation Designer/Island Jack’s Travel accepts all major credit cards with a verifiable United States or Canadian billing address.
You, herewith, authorize Custom Vacation Designer/Island Jack’s Travel and its authorized third party to process the charge the credit card you provide to us for the total amount of Vacation Package booking.
You will be required by Travel Suppliers to present a valid credit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on the booking.
Vacation Changes and Cancellations:
General Policies:
You must call Custom Vacation Designer/Island Jack’s Travel prior to departure to change or cancel any Custom Vacation Designer/Island Jack’s Travel Vacation Package bookings. Please do not call Travel Suppliers.
Once a package is booked, some or all of the components may be non-refundable. Packages can only be canceled according to the cancellation rules of each individual travel product component forming the package.
You shall be responsible for any and all cancellation fees assessed by Travel Suppliers, applicable for airline tickets, hotel reservations, car rental bookings and other travel services.
Any cancellation or change to one travel product component of the package cannot be done without the appropriate change of the others travel product components.
All change fees must be paid in full at the time of change with the original form of payment.
Within seventy-two (72) hours of departure, no changes are allowed and no refunds will be made.
Upon commencement of your trip no changes are allowed and no refunds will be made for early check-out and/or car rental return, and/or for any unused portion of the Vacation Package.
Custom Vacation Designer/Island Jack’s Travel’s penalties for changes and cancellation are $100.00 per individual package reservation in addition to applicable air, hotel, car, and any other travel product component associated penalties outlined at the time of the booking. Any changes to your Custom Vacation Designer/Island Jack’s Travel Vacation Package are subject to the following fees:
The departure date is defined as starting at 12:01am Eastern Time on the day on which the first portion of your Vacation Package is booked.
Air Component Policies:
Airline Ticket Terms and Conditions include various rules and restrictions which applying to your airline ticket(s).
Any and all changes are subject to availability, limitations and restrictions determined by Travel Suppliers (availability may be very limited during peak travel periods).
Most air tickets are not changeable/transferable & non-refundable.
Origin and destination cities for any Custom Vacation Designer/Island Jack’s Travel Vacation Package cannot be changed.
No changes are allowed to the number of passengers
Hotel Component Policies:
Hotel Terms and Conditions include various rules and restrictions that apply to your hotel booking.
Hotel properties cannot be changed, however, room category changes may be allowed in certain cases, call Custom Vacation Designer/Island Jack’s Travel to inquire of such changes.
For certain hotels, once your booking is confirmed, your reservation may be non-refundable in its entirety, check cancellation/change policy for the hotel prior to booking.
You will be solely responsible for any and all incidental charges at the hotel, including, but not limited to charges for telephone access, internet access, movies, energy surcharges and other services provided by the hotel that you request during your stay at the hotel
Car Rental Component Policies:
Car Terms and Conditions include various rules and restrictions that apply to your car rental reservation.
Booked car categories cannot be downgraded (i.e., mid-size to economy).
No refunds will be made for unused car rentals, in part or in its entirety whatsoever.
Extra charges, including but not limited to fuel, fuel plans; optional collision damage, personal injury, theft and/or other protection plans, airport assessed taxes and fees, overtime and drop off charges, children's safety seats, ski racks and other optional items, if any, are subject to direct payment by you to the car rental company at the car pick-up location.
Activities Component Policies:
Activities Terms and Conditions include various rules and restrictions that apply to your activities’ booking.
Responsibility:
Custom Vacation Designer/Island Jack’s Travel makes arrangements with third-party vendors for tour and package services and accommodations, including air transportation, lodging, and car rental (each a "Travel Supplier"). Custom Vacation Designer/Island Jack’s Travel is not an agent of the customer or of the Travel Supplier providing travel related services. By using this website and/or Custom Vacation Designer/Island Jack’s Travel's agents, the customer waives any claim against Custom Vacation Designer/Island Jack’s Travel, its subsidiaries or affiliates, and any of such party's officers, directors, agents, contractors, or employees, and expressly agrees that neither Custom Vacation Designer/Island Jack’s Travel nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees, shall be held liable for
Documents:
Electronic confirmation and documentation will be sent to the email address on record unless otherwise stated.
AUTHORITY TO SEND COMMUNICATION
By approving this transaction you are authorizing Custom Vacation Designer/Island Jack’s Travel to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers from time to time.
DISPUTE RESOLUTION
Any dispute relating in any way to your visit to this Site shall be submitted to confidential arbitration in the State of Illinois. Before resorting to this alternative, we strongly encourage you to first contact us directly to seek a resolution by emailing us at [email protected].
Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
To the extent you have in any manner violated or threatened to violate the Site's intellectual property rights, Custom Vacation Designer/Island Jack’s Travel may seek injunction or other appropriate relief in any state or federal court in the state of Illinois, and you consent to exclusive jurisdiction and venue in such courts.
REGISTERED SELLER OF TRAVEL
Custom Vacation Designer/Island Jack’s Travel is a registered seller (#7724) through Nexion of travel in each of the states listed below:
California: CST #2090937
Florida: ST15578
Custom Vacation Designer/Island Jack’s Travel is covered under E&O insurance policy
Custom Vacation Designer/Island Jack’s Travel shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers. Custom Vacation Designer/Island Jack’s Travel, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by Custom Vacation Designer/Island Jack’s Travel.
In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute. Custom Vacation Designer/Island Jack’s Travel warrants that it provides the highest standards of service in the trade and will use appropriate care in selecting suppliers so as to protect you from such default.
Except as expressly stated herein, Custom Vacation Designer/Island Jack’s Travel assumes no responsibility for actions relating to travel services beyond the control of Custom Vacation Designer/Island Jack’s Travel or its employees. Custom Vacation Designer/Island Jack’s Travel is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. Custom Vacation Designer/Island Jack’s Travel shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.
Custom Vacation Designer/Island Jack’s Travel acts as a service bureau that provides value added service to consumers. Custom Vacation Designer/Island Jack’s Travel has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products.
Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.
Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.
SERVICE FEES:
Airline Ticketing Fee - $35 per domestic ticket. $50 per international ticket. Nonrefundable.
Change Fee - $25 per incident. Fee is for services rendered by travel agent. Nonrefundable
Deposit/Cancellation Fee for individual reservations - $50 per adult.
For all travel booked before April 10, 2020, you will be charged a cancellation fee of $50.00 per person. Cancellation Fees can be used toward future travel booked within 90 days of the cancellation date. If reservation is cancelled and no new reservation made at 90 days, fee is reserved by the agent for services rendered. If cancellation fee is not used towards a new trip within 90 day, this fee is retained by Island Jack's Travel for service rendered. Nonrefundable.
New Policy for Deposits - For all travel booked on April 10, 2020 and forward there will be no cancellation fee. In lieu of cancellation fees, our new policy for all bookings made April 10, 2020 and forward is a Good Faith deposit along with the booking deposit. The Good Faith deposit is a straight $50.00 per adult that is due at the same time as the regular deposit for the trip and is nonrefundable. This money is applied to the final payment of your trip. If you should cancel, Island Jack's Travel will retain the Good Faith deposit as payment for services rendered. Nonrefundable
Plan to Go Fee - $250 for custom individual itineraries, $500 for contracted group travel. Fee goes toward final payment of booked trip. If you decide to book elsewhere, the fee stays with the agent for services rendered. Nonrefundable
LIMITATIONS OF LIABILITY/DISCLAIMER
Information contained in the Site (including text, graphics, links or other material) are provided on an "as is," and "where available" basis. Custom Vacation Designer/Island Jack’s Travel makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose with respect to the Site or any related materials, products, services, or information. Under no circumstances, including, but not limited to, negligence, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site, or your downloading of any materials, data, text, images, video, audio, or other information from the Site. In no event shall we, and/or our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Site or the services or materials on the Site, even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the Site must be brought within one (1) year from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the Site shall be at your own risk. We are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.).
INDEMNIFICATION
All Users and/or Customers agree to protect and indemnify Custom Vacation Designer/Island Jack’s Travel, their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
- you or on your behalf in excess of the liability described above; or
- by third parties as a result of
RELEASE
If you have a dispute with travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
SITE USAGE AND TRAVEL PURCHASE
You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true and accurate. Further you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities.
All offers, prices, and conditions of sale may be subject to:
- change without notice before booked with deposit
- advance purchase, eligibility, seating, or other limitations
- travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions
- reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or
- other conditions/restrictions
- Availability. Lower prices may be available.
- If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.
LINKS
The Site provides links to other websites as a convenience to you, we do not endorse nor are we responsible for the contents of other websites. If you decide to access other websites you do so at your own risk.
REFUNDS
All of our tickets, hotels and fees have cancel penalties or are NON-REFUNDABLE. If you have applied for a refund with us, we do not guarantee the time period it may take for the refunds to be processed. All refund requests are on REQUEST basis only, please contact after 72 hours to re-confirm if the refund or void request has been processed. Please allow another 60 days to reflect on your credit card after the re-confirmation that the refund request has been approved.
CREDIT CARD DECLINES
At the time of processing your transaction if your credit card declines, we will make all efforts to notify you immediately by telephone or by way of an email message within 1 business days. The transaction will not be processed if your credit card has declined. The FARE and any other booking details are NOT GUARANTEED.
CHANGES TO FLIGHTS ALREADY PURCHASED
Any and all changes made to the itinerary are restricted, all our tickets/hotels/cars/packages/cruises do not allow any date or name changes after the booking is completed. Custom Vacation Designer/Island Jack’s Travel does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed pursuant to customer's request.
For any itinerary where changes may be permitted an exchange fee is charged by us as mentioned below, plus Airline penalties and any fare difference. Please contact our call center to determine the total cost of exchanging your ticket. Our Ticket Exchange fees (not including airline fees and not including fare difference)- Domestic Travel - Departure beyond 10 days - 100 USD, Domestic Travel - Departure within 10 Days - 150 USD, International Travel - Departure beyond 10 days - 200 USD, International Travel - Departure within 10 days - 300 USD
Cancellations for AIRFARE ONLY bookings: All airline tickets are fully non-refundable. In certain cases where the Airline may allow cancellations, a credit may be available for future ticket purchase and travel on the same airline. Most airlines will retain a change/cancellation fee which varies from airline to airline. Custom Vacation Designer/Island Jack’s Travel has no control over this fee charged by the airlines. Usually the credit is valid for a very limited time, which you should ask the agent. All such bookings where the cancellation may be permitted must be canceled prior to departure of your first flight segment by calling our customer service agent. We do not guarantee any cancellations. The credit will be held for a very limited time period, please ask the agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to pay fare difference (if any), applicable airline penalties for that fare and Custom Vacation Designer/Island Jack’s Travel exchange fees. All such changes are governed by the airlines rules and regulations, Custom Vacation Designer/Island Jack’s Travel does not provide any representations or guarantees on changes or fees. No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.
FARE CHANGES
At times, even after the confirmation of a reservation, the fare may change. We will notify you of any fare changes and we do not assume any responsibility - financial or otherwise for any such fare changes. We will notify you of the new fare and at that point you may either cancel or still purchase the product at the new cost.
TICKET DELIVERY
Most tickets are electronic (e-tickets), however with certain itineraries where an e-ticket is not available a paper ticket is made available. Shipping charges are only applicable if overnight service is required. Overnight shipping is a $25 flat fee. . Custom Vacation Designer/Island Jack’s Travel does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed to the credit card used for payment.
CREDIT CARD PAYMENT TERMS
1.
- All credit cards must have verifiable US or Canadian billing address.
- If you are making a purchase for another individual (you personally are not on their itinerary) please confirm the passenger's name on the Payment Form or contact us at 888-505-8889 (J[email protected]) to confirm the gift.
- If there is any issue with the credit card, we will notify you within 24 hours, submitting the credit card does not automatically guarantee ticketing.
- Custom Vacation Designer/Island Jack’s Travel bears no responsibility in the event your credit card is not charged by Custom Vacation Designer/Island Jack’s Travel. There can be a number of reasons for which credit card may not have been charged by Custom Vacation Designer/Island Jack’s Travel, such as: Airline did not confirm the booking, fare increased since payment information was submitted, insufficient funds available in the credit card, etc.
- Custom Vacation Designer/Island Jack’s Travel uses stringent safety measures for credit card payment processing. Fraudulent transactions if any, are reported to airport security, airlines and other federal and state organizations.
- You agree to be liable for any and all credit card payments disputes or other problems such as fraud made to us or the supplier on behalf of you or any individual you are representing. You agree to reimburse Custom Vacation Designer/Island Jack’s Travel in cases of fraud or charge backs.
- All credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute or for legal form of evidence.
- Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and provides an electronic signature.
No failure on the part of Custom Vacation Designer/Island Jack’s Travel to enforce any part of these Terms and Conditions shall constitute a waiver of any of Custom Vacation Designer/Island Jack’s Travel 's rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Custom Vacation Designer/Island Jack’s Travel nor the reliance of any person on Custom Vacation Designer/Island Jack’s Travel 's actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of Custom Vacation Designer/Island Jack’s Travel shall have any legal effect whatsoever.
BAGGAGE POLICY ON CONNECTING FLIGHTS
When there are two or more airlines involved for connecting flights then you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our "Contact Us" page or look for a link baggage fees on our website. Baggage fees range from 15 USD up to 50 USD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.
CREDIT CARD AUTHORIZATION FORMS
We require a credit card authorization form for each transaction. Your credit card information is sent securely to our agency and is not charged immediately. . The credit card transaction will be performed by our agents on a SECURE server. Credit card information is then destroyed for security.
GENERAL RESTRICTIONS
All flights should be confirmed with the airline directly as they may have last minute schedule changes. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations)
In most cases, upgrades and standbys will not be permitted.
Seat assignments (if not made at time of booking) will be made at the airport on the day of departure or by contacting the airline directly.
Tickets will not be sold to unaccompanied minors age 18 and under. Tickets may be purchased for minors age 18 and under; however, they must be accompanied by an adult when traveling.
We reserve the right to cancel requests for high security risk areas.
All customers are advised to know the entry requirements for the country(ies) to which they are traveling or entering. Reliable information regarding international travel can be found at www.travel.state.gov.
Custom Vacation Designer/Island Jack’s Travel's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destination. Traveler understands that Custom Vacation Designer/Island Jack’s Travel, Inc. accepts no responsibility for determining passenger's eligibility to enter any specific country.
A passenger's duty or departure tax may be assessed upon departure from some international destinations such as Mexico, and the United Kingdom and Australia. This is the passengers responsibly and is not collected by Custom Vacation Designer/Island Jack’s Travel upon purchase.
AIRLINES SCHEDULE CHANGES/FLIGHT CANCELLATIONS
Custom Vacation Designer/Island Jack’s Travel highly recommends that you re-confirm your flight schedules with the respective airlines at least seventy-two (72) hours prior to your departure. Please take note that many airlines make schedule changes with little notice and/or explanation. To find the phone number of the airline, please click http://www.tollfreeairline.com/ . If an airline has a change to any of its flights and such changes are within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you; however, due to various reasons if we are unable to get in touch with you, our email will serve as a final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours.
Custom Vacation Designer/Island Jack’s Travel does not assume any liability whatsoever for canceled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.
TICKET PROCESSING ERRORS/ISSUES DISCLAIMER
Custom Vacation Designer/Island Jack’s Travel is not responsible for any tickets that could not be processed due to inaccurate and/or incomplete verification of credit card information, or due to other technical malfunction with our systems. If we are unable to contact you, we reserve the right to cancel your booking. We will send an e-mail advising you of the cancellation and this will serve as the final notification. Please note, Custom Vacation Designer/Island Jack’s Travel will not be responsible for any fare increase if you decide to rebook the itinerary.
HUMAN ERROR OF CUSTOMER SERVICE AGENT'S ERROR
If any of our agents makes a mistake or any human error is made in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. Custom Vacation Designer/Island Jack’s Travel stands committed to providing compensation up to a maximum of the entire service fees that Custom Vacation Designer/Island Jack’s Travel has collected for that booking. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, Custom Vacation Designer/Island Jack’s Travel will not be responsible for these errors.
ITINERARY RE-CONFIRMATION
It is the responsibility of the passenger who has booked with us online or has made booking over phone to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes are in accordance and acceptance of the passenger. If you discover any discrepancy or you don't agree, you are requested to immediately contact Custom Vacation Designer/Island Jack’s Travel over phone not over 4 hours from the time booking is made.
If we don't hear from you within 24 hours we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any changes whatsoever. You are requested to review and save the itinerary.
VACATION PACKAGE RULES & REGULATIONS
The Vacation Package Terms and Conditions supersede any individual product’s terms and conditions. The Terms and Conditions of the cruise line or tour operator can be requested from Custom Vacation Designer/Island Jack’s Travel at any time.
All prices are displayed in United States Dollars (USD).
Your credit card will be charged for the full amount of your Custom Vacation Designer/Island Jack’s Travel Vacation Package at the time of booking. No portion of the Vacation Package is guaranteed (such as price, availability and/or dates of travel) until the full payment of the entire Vacation Package is received. PAYMENT IN FULL CONSTITUTES FINAL ACCEPTANCE OF THESE Custom Vacation Designer/Island Jack’s Travel VACATION PACKAGE TERMS AND CONDITIONS.
At all times throughout the trip a government-issued photo ID is required for security checks at airports, hotels, car rental locations, attractions, and other travel related products so deemed by suppliers.
In addition to the required government-issued ID as stated above, proof of citizenship is required for international travel (for all countries outside of the United State of America). Please note that it is your sole responsibility to provide the proper documents. For any questions you may contact the corresponding local consulate of the countries to which you are traveling. Citizens of the U.S. must carry a valid passport for international travel. You will not be entitled to any refunds whatsoever if travel with improper travel documents and thus resulting in denied boarding, delayed travel, or unused portions of your Custom Vacation Designer/Island Jack’s Travel Vacation Package.
All travelers on one a single booking record (if more then one passenger) must travel on the same itinerary. Upon completion of booking, individual passengers cannot be added to, and/or deleted from any Custom Vacation Designer/Island Jack’s Travel Vacation Package.
Each portion of your Custom Vacation Designer/Island Jack’s Travel Vacation Package is provided by the respective airline, hotel, rental car company and other travel service providers (each a "Travel Supplier"). In the event that a Travel Supplier is canceling a portion of your Vacation Package, we will, at your request, try to obtain alternative arrangements, however, we will not be responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations.
Frequent traveler points and/or miles may or may not be available for any portion of a Vacation Package.
Upon completion of your Vacation Package booking, your reservations cannot be transferred or changed to another name or destination.
Vacation Pricing, Taxes/Fees, & Payment:
Prices and availability are valid only in conjunction with a Vacation Package in its entirety, and do not apply to any single portion thereof. Custom Vacation Designer/Island Jack’s Travel, due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking.
Custom Vacation Designer/Island Jack’s Travel Vacation Package prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities of your Vacation Package. Additional fuel, security, baggage, seat reservation, hotel incidental, and other applicable service surcharges may apply which will be charged by the respective Travel Supplier at time of check-in. You are solely responsible for any such additional surcharges due to the Travel Supplier; if you have any questions about such surcharges, please contact the respective Travel Supplier directly. Government entry/exit fees may apply, depending on your destination.
Prices quoted for your Custom Vacation Designer/Island Jack’s Travel Vacation Package do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks; incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.
Payment must be made in full with a valid credit card at the time of booking. Custom Vacation Designer/Island Jack’s Travel accepts all major credit cards with a verifiable United States or Canadian billing address.
You, herewith, authorize Custom Vacation Designer/Island Jack’s Travel and its authorized third party to process the charge the credit card you provide to us for the total amount of Vacation Package booking.
You will be required by Travel Suppliers to present a valid credit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on the booking.
Vacation Changes and Cancellations:
General Policies:
You must call Custom Vacation Designer/Island Jack’s Travel prior to departure to change or cancel any Custom Vacation Designer/Island Jack’s Travel Vacation Package bookings. Please do not call Travel Suppliers.
Once a package is booked, some or all of the components may be non-refundable. Packages can only be canceled according to the cancellation rules of each individual travel product component forming the package.
You shall be responsible for any and all cancellation fees assessed by Travel Suppliers, applicable for airline tickets, hotel reservations, car rental bookings and other travel services.
Any cancellation or change to one travel product component of the package cannot be done without the appropriate change of the others travel product components.
All change fees must be paid in full at the time of change with the original form of payment.
Within seventy-two (72) hours of departure, no changes are allowed and no refunds will be made.
Upon commencement of your trip no changes are allowed and no refunds will be made for early check-out and/or car rental return, and/or for any unused portion of the Vacation Package.
Custom Vacation Designer/Island Jack’s Travel’s penalties for changes and cancellation are $100.00 per individual package reservation in addition to applicable air, hotel, car, and any other travel product component associated penalties outlined at the time of the booking. Any changes to your Custom Vacation Designer/Island Jack’s Travel Vacation Package are subject to the following fees:
- $25.00 change fee per package per incident.
- any other change fee assessed by Travel Suppliers (change fees may vary by Travel Supplier and may be higher during peak season travel)
- Any increase in price resulting from a change.
- $100.00 cancellation fee per package for cancellations made more than 30 days prior to departure in addition to applicable airline, hotel, and car cancellation fees.
- 100% of package price will be forfeited for cancellations made within 30 days prior to departure.
The departure date is defined as starting at 12:01am Eastern Time on the day on which the first portion of your Vacation Package is booked.
Air Component Policies:
Airline Ticket Terms and Conditions include various rules and restrictions which applying to your airline ticket(s).
Any and all changes are subject to availability, limitations and restrictions determined by Travel Suppliers (availability may be very limited during peak travel periods).
Most air tickets are not changeable/transferable & non-refundable.
Origin and destination cities for any Custom Vacation Designer/Island Jack’s Travel Vacation Package cannot be changed.
No changes are allowed to the number of passengers
Hotel Component Policies:
Hotel Terms and Conditions include various rules and restrictions that apply to your hotel booking.
Hotel properties cannot be changed, however, room category changes may be allowed in certain cases, call Custom Vacation Designer/Island Jack’s Travel to inquire of such changes.
For certain hotels, once your booking is confirmed, your reservation may be non-refundable in its entirety, check cancellation/change policy for the hotel prior to booking.
You will be solely responsible for any and all incidental charges at the hotel, including, but not limited to charges for telephone access, internet access, movies, energy surcharges and other services provided by the hotel that you request during your stay at the hotel
Car Rental Component Policies:
Car Terms and Conditions include various rules and restrictions that apply to your car rental reservation.
Booked car categories cannot be downgraded (i.e., mid-size to economy).
No refunds will be made for unused car rentals, in part or in its entirety whatsoever.
Extra charges, including but not limited to fuel, fuel plans; optional collision damage, personal injury, theft and/or other protection plans, airport assessed taxes and fees, overtime and drop off charges, children's safety seats, ski racks and other optional items, if any, are subject to direct payment by you to the car rental company at the car pick-up location.
Activities Component Policies:
Activities Terms and Conditions include various rules and restrictions that apply to your activities’ booking.
Responsibility:
Custom Vacation Designer/Island Jack’s Travel makes arrangements with third-party vendors for tour and package services and accommodations, including air transportation, lodging, and car rental (each a "Travel Supplier"). Custom Vacation Designer/Island Jack’s Travel is not an agent of the customer or of the Travel Supplier providing travel related services. By using this website and/or Custom Vacation Designer/Island Jack’s Travel's agents, the customer waives any claim against Custom Vacation Designer/Island Jack’s Travel, its subsidiaries or affiliates, and any of such party's officers, directors, agents, contractors, or employees, and expressly agrees that neither Custom Vacation Designer/Island Jack’s Travel nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees, shall be held liable for
- any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any other transportation company, vendor, or supplier;
- any inconvenience, loss of enjoyment, mental distress or other similar matter;
- any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates;
- any cancellation or double booking of reservations or tickets beyond the reasonable control of Custom Vacation Designer/Island Jack’s Travel; and
- any claim of any nature arising out of or in connection with air or other transportation, services, or other features performed or occurring in connection with any package component.
Documents:
Electronic confirmation and documentation will be sent to the email address on record unless otherwise stated.
AUTHORITY TO SEND COMMUNICATION
By approving this transaction you are authorizing Custom Vacation Designer/Island Jack’s Travel to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers from time to time.
DISPUTE RESOLUTION
Any dispute relating in any way to your visit to this Site shall be submitted to confidential arbitration in the State of Illinois. Before resorting to this alternative, we strongly encourage you to first contact us directly to seek a resolution by emailing us at [email protected].
Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
To the extent you have in any manner violated or threatened to violate the Site's intellectual property rights, Custom Vacation Designer/Island Jack’s Travel may seek injunction or other appropriate relief in any state or federal court in the state of Illinois, and you consent to exclusive jurisdiction and venue in such courts.
REGISTERED SELLER OF TRAVEL
Custom Vacation Designer/Island Jack’s Travel is a registered seller (#7724) through Nexion of travel in each of the states listed below:
California: CST #2090937
Florida: ST15578
Custom Vacation Designer/Island Jack’s Travel is covered under E&O insurance policy